Study Team: Dr. Monzur Hossain (Team Leader), Dr. S. M. Zahedul Islam Chowdhury, Mr. Riton Kumar Roy

Under the Service Innovation Fund (SIF) of the Access to Information Program (A2I), seven projects were launched in 2013 (Phase-I) with an aim to create easier process of accessing and availing public service and to promote innovation within public & private institutions and individuals in order to increase quality of government services.  BIDS made an evaluation (both process and impact) of the following seven projects to understand whether the processes employed in these projects are compliant with the proposed activities and the impact of these projects on end users.